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Home > Help & Info > Canada & International Order Information

Canada & International Order Information

International Order:

Optionstage.com accept order from Worldwide. However, our system can only take order from USA and Canada. Other than those two Countries please contact us for the shipping quote and how to place the order with us. Contact US Form (Please choose Internation Shipping Quote on the subject)

International Order Information (Except Canada):

All international orders are NO return and refund. Also, we only accept the PayPal for the payment and the shipping and handling fees will not be same as we show on the web site. The reason is all the international order need to ship by international express air mail. * Optionstage.com will not respond for any customer tax that outside USA. Customers will need to take care of them and ask your local post office about the customer tax.

All international customers will need to sign the agreement with Optionstage.com to accept the statement above and fax or e-mail us back with the total amount direct to our Paypal account (we can only ship to the address that is confirmed by Paypal). To get our agreement and the total amount of the item price, please contact our Customer Service DEPT by using our Contact US Form.

NOTICE TO International Customers:
We might not be able to ship all the products we carrys to outside USA. All oversize item or the items that is not meet the USA Post Office requirement are not able to ship outside USA.

Canadian International Order Information:

We can only ship the normal size items to Canada; No Over-Size Item can be ship to Canada. Our web site has the detail information which products are over-size items.

Credit Card Payment and Billing Information:

Our Yahoo Store System accpet order from Canada, we accept VISA, MasterCard, American Express, Discover Card and Verified PayPal account payments with confirmed address by Paypal. (NO Over-Size Items)

For international orders. Shipping rate Does Not include customs clearance. Brokerage charges, duties and taxes. All charges will be billed to the customer.

1) We only ship to the billing address register with the credit card & where their bills are sent.
2) Customer must provide us with the name of the bank, which issued the credit card and the 1-800# customer service number located on the back of their credit card. Please include this information at checkout.
* All order will be manually verified, our staff will contact your bank by phone for address verification and authorization.
All questionable orders will mark as "On-Hold" in the order status. You will receive a confirmation e-mail withdetail information on the status of your order.

Paypal Payment:

All PayPal payment order must have a verified PayPal account and can only be ship to a PayPal confirm address.
*All fraudulent orders will be reported to the FBI, local & state authorities and will be prosecuted to the fullest extent of the law.

Shipping & Order Process Information:

We offer two shipping methods for Canadian orders.

• USPS Standard (Ground) Mail: 7-12 *Business Days.
• UPS Standard (Ground) 7-12 *Business Days.
*Business Days = Monday to Friday (Exc. Sat, Sun and Holidays)

*Shipping rate Does Not include customs clearance. Brokerage charges, duties and taxes. All charges will be billed to the customer.

Most merchandise usually ships within 24 hours or the product availability time indicated in the product description. Some item require additional time before ship out, depending on the size, weight, distance and availability.

Delivery Time:

Optionstage.com provide item abailablity on each item pages to let our customers know how long it will take for us to process your order or get the items to start ship out to you.

Item Availabiity:
Time for packaging and credit card process of the order, this time does not includes shipping time. The actual delivery time would be item availablity + Shipping time (the shipping method which customers selected at Checkout).

For Example: Item availablity is 2-3 business day and is shipped via UPS Standard and is in transit for 7-12 business days. The actual delivery time would be 9-15 business days.

*Business Days = Monday to Friday (Exc. Sat, Sun and Holidays)

For Detail Information on shipping and processing time, please check for detail on our "Shipping Time and Information" page under help & info section.

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NOTICE TO CONSUMER: Some of the products we sale are for racing and off-road vehicle only, lighting products are solely as auxiliary lighting. Please check with your local DMV or vehicle department for regulations and information, Optionstage.com is not responsible for any legal issues regarding of any product you purchase here, Please make sure of your orders & legality of the product before making any purchases. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to refuse or cancel any order. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to refuse or cancel any order. Optionstage.com is not responsible for any typographical, photographic or technical errors.